Never Split the difference: Chris Voss
Posted: | Tags: books, communication
I finished Chris Voss’s book “Never Split the Difference” where he shares his experience and techniques as an FBI hostage negotiator. It surprised me because I thought it would be much more “hardcore” but it’s actually about well-known communication concepts applied to conflict situations. It’s the kind of book with ideas that seem simple and obvious but are hard to put into practice. The foundation of everything is: people want to feel understood and in control. Read more...